Support

Get help

Email support@memostem.com with the platform you use, the approximate time of the problem, and a short description. Do not send passwords, verification codes, payment card numbers, or private note content.

AI connections and pending drafts

• A compatible mixed-auth client can keep up to 10 conversation cards you ask it to save in a private temporary guest shelf without a connection.
• Open the returned MemoStem review link promptly. It is single-use and short-lived; the guest shelf itself expires after 90 days.
• A suggestion alone sends nothing. A guest card is stored only after you ask to save the knowledge or confirm the AI's suggestion.
• At 10 cards, create or connect your MemoStem account through OAuth. The same cards then appear in Candidate Inbox as private pending drafts.
• If a review link has expired, ask the connected AI client for a new link using its private workspace continuation. Never paste that continuation credential into chat or a URL.
• Pending cards are not approved knowledge. Review, edit, approve, or ignore them in Candidate Inbox.
• If the connection was added before a tool or description update, refresh or reconnect it and start a new conversation.

For connection help, include the AI app name, approximate time, and the non-sensitive error message. Do not send OAuth tokens, passwords, authorization codes, raw conversations, or screenshots containing private draft content.

Account and sync

• Knowledge is private to the signed-in MemoStem account. A different Apple, Google, or email login may open a different account.
• Check the signed-in account in Settings. If knowledge is missing after changing login methods, use the account menu to sign out and sign in with the method you originally used.
• An empty list alone does not mean that your previous knowledge was deleted. Do not delete either account while investigating.
• If you cannot access the original account, contact support using the guidance above. Account linking or recovery requires proof of ownership; accounts and private knowledge are not merged based on a matching display name.
• On mobile, sign out and sign back in if a session no longer syncs.
• Check that the device has a working network connection before retrying notes or practice updates.

Purchases

• Use Restore purchases from the mobile subscription screen after reinstalling or changing devices.
• Manage or cancel Apple subscriptions from your Apple account and Google Play subscriptions from your Play account.
• Use Refresh purchase status from Account if ad-free access is not reflected immediately.
• Include a store transaction reference in support email, but never send full payment credentials.

Delete your account

You can delete your account in the MemoStem app under Account → Delete account, or use the web account deletion page. The web path works without reinstalling the app. You will be asked to sign in so the request can be verified.

Account deletion removes private notes, drafts, graph data, learning progress, access tokens, and the MemoStem authentication record. Cancel App Store or Google Play renewal separately first. Limited financial or security records may be retained as described in the Privacy Policy.